FAQ

About the exhibition

  • How do I get to the Kyoto City KYOCERA Museum of Art?

    For directions and access information for the Kyoto City KYOCERA Museum of Art, please visit our access page.

  • Is there parking available if I want to drive to the museum?

    Yes, parking is available. For more details, please visit: https://kyotocity-kyocera.museum/access

About tickets

About merchandise

  • Please provide details about the merchandise.

    Details will be announced on this website at a later date.

  • Can I go just to buy merchandise without a ticket?

    Admission to the merchandise shop requires a valid ticket for this exhibition. As the shop is located within the exhibition venue, visitors without a ticket (those wishing to purchase merchandise only) will not be permitted entry. Please be advised of this in advance.

  • Do you have any plans for mail order?

    There are currently no plans to sell merchandise via mail order.

  • Are there any purchase restrictions on merchandise?

    To enable more customers to make purchases, we may occasionally impose purchase quantity restrictions. We kindly ask for your understanding in advance.

  • Can I re-enter the merchandise shop after leaving?

    Re-entry is not permitted. Additionally, to help reduce congestion, we kindly ask for your cooperation in settling all payments at once.

  • I would like to enquire about merchandise.

    For inquiries regarding defects in purchased items, please contact us at the phone number listed on your receipt.
    For inquiries unrelated to defects, please also refer to the notes provided in the
    merchandise information.

  • I want to know the payment methods for merchandise.

    We accept cash, credit cards, and QR payments.
    We accept VISA, Mastercard, JCB, American Express, and Diners Club.
    We accept PayPay, R Pay, d Pay, m Pay, au PAY, WeChat Pay, Alipay, and Bank Pay.

About the Audio Guide

  • Is there an audio guide available?

    Available for purchase (¥650 including tax).
    You may access the QR code via your own smartphone and enjoy the service through your web browser. Should you wish to use this service, please remember to bring your smartphone, earphones, etc.
    ・Communication charges incurred while using this service are the customer’s responsibility. Please be mindful of your battery level and data allowance.
    ・There are time restrictions on using this service.
    ・Operating environment: Safari and Google Chrome; Operating systems: iOS 14 or later, Android OS 12 or later
    * We are considering introducing a limited number of rental devices for those without smartphones.
    * Languages available for the Tokyo exhibition: Japanese / English / Chinese / Korean

Inquiries

Inquiries regarding interviews and publications

For inquiries regarding Tokyo exhibition “YBA & BEYOND: British Art in the 90s from the Tate

Collection,”please contact us at the following address.

E-mail:ybabeyond@ohanapr.co.jp

Tate ― YBA & BEYOND Tokyo Exhibition Public Relations Office (within OHANA Inc.)

For inquiries regarding Tokyo exhibition “YBA & BEYOND: British Art in the 90s from the Tate

E-mail:ybabeyond@tm-office.co.jp

Tate Museum — YBA & BEYOND Kyoto Exhibition Public Relations Office (c/o TM Office Co., Ltd.)

Other inquiries

We publish frequently asked questions and answers from customers on our FAQ page.

Please refer to this page before contacting us. Please note that depending on the content of your inquiry, it may take some time to respond, or we may not be able to respond at all.

E-mail:info@ybabeyond.jp